"Through this initiative, employees have taken ownership for quality and safety issues as they see them…. The remarkable activity of these employees has led to remarkable results. Lost work day case rates have dropped from 0.81% to 0.26%. This amazing reduction was accomplished in one year."

-Vice President, Safety and Industrial Hygiene, pharmaceutical company

"Until now, managers and operators saw their work from the perspective of their own departments and responsibilities. A number of the activities in this change effort helped people see the broader processes and recognize how important it was to serve their internal customers as well as their external ones."

-Operations Manager, manufacturing

"The behavioral change we have seen, in all restaurant managers, has been impressive. They are more involved in their restaurants and communities than ever before. They are analyzing investments and making decisions they never would have considered before. We are realizing improved quality, service, profitability and community relationships."

-Regional Manager, restaurant franchise

"Execution is ahead of us. It is a big challenge, but we feel better prepared. We don’t want to let each other down. We are all better prepared by having a strategic framework, foundation-wide."

-Senior Executive, major non-profit organization

"One review of my meeting plan with you is so helpful. I feel so much more comfortable with my meeting design than I did an hour ago."

-Non-profit executive

"I've seen efforts to have such meetings in the past. Most don't go well and end up with squabbles and arguments. Yours produced good, sound, thoughtful input for the group to chew on."

-Reporter observing a community meeting